Each BrightDrop Virtual Assistant joins our company with a specific skillset, depending on the needs of our clients. These skillsets include, but are not limited to, the following specializations:
Customer service - Our most popular role at BrightDrop. Our customer service reps average around five years of experience with major Business Process Outsourcing (BPO) companies such as Accenture, Concentrix and Taskus prior to joining BrightDrop. Most of our team members have prior experience with blue-chip companies such as Google, Facebook, Airbnb, JP Morgan Chase, E-Trade, Xerox and more.
Operational support - Back-office support to help your operations. Whether you need help with order management, payment processing, quality control or any other operational roles, we only hire experienced operations professionals who can help take your business to the next level.
Tech support - Need people to assist your customers and/or internal staff with their software and hardware needs? We've got you covered. At BrightDrop, we have a network of talented, experienced individuals ready to help your company.
Content moderation - Need help monitoring user-generated content on social media and other online platforms? We have experienced content moderators ready to help your business.
Lead generation - Successful lead generation strategies can be very challenging, but we're always up for that challenge. Let us take the time to understand your business needs & help you put together a plan to generate more leads for your business. Once a plan is in place, we will work with you to place experienced people on your BrightDrop team to execute on your plan.
Executive assistance / Reception services - Need help making and accepting phone calls; sending memos, emails, and letters; handling scheduling and the like? Whether you have one busy executive at your company or a group of executives whose time could be better spent focusing on their core job functions, we can find you the right Executive Assistant(s) to help keep your executives focused on their most important matters.
Specialized roles - At BrightDrop, we can also work with you to source talented paralegals, accountants/CPA's, architects and more.
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